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At Travencia.com, every reservation is instantly confirmed. Once you have found your perfect stay, a few clicks are all it takes.
We facilitate hundreds of transactions every day through our secure platform, and work to the highest standards to guarantee your privacy.
For further details, please check our Privacy Statement.
AGREEMENT BETWEEN CUSTOMER AND TRAVENCIA.
These terms and conditions, may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the (website)) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement)
Welcome to the Travencia.com website ("This Website") is provided to assist customers in gathering travel information, determining the availability of travel related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other usage. The terms (we), (us), (our), (Travencia) and (Travencia.) they refer to Travencia., a Florida corporation. The term (you) refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
USE OF THE WEBSITE
As a condition of your use of this Website, you warrant that
Travencia is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to (Travencia Legal: Claim Manager, at Travencia 1065 SW 8th St #1643 Miami, FL 33130 United States). If we request arbitration against you, we will give you notice at the email address or street address you have provided.
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. The Federal Arbitration Act and
federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.
The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service
Reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
If your booking or account shows signs of fraud, abuse or suspicious activity, Travencia may cancel any travel or service reservations associated with your name, email address or account, and close any associated Travencia accounts. If you have conducted any fraudulent activity, Travencia reserves the right to take any necessary legal action and you may be liable for monetary losses to Travencia, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Travencia Customer Service.
PREPAID HOTEL RESERVATIONS
You acknowledge that the Travencia Group pre-negotiate certain room rate with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the Travencia Group provide you services to facilitate such booking of reservations for a consideration (the facilitation fee) the rooms rate provided is a compound of the pre-negotiated room rate for rooms reserved on your behalf by the Travencia Group and the facilitation fee retained by the Travencia Group for their services. You authorize the Travencia Group to book reservations for the total reservation price, plus tax recovery charges, service fee, and where applicable, taxes on the Travencia Group Services.
Travencia is a privately-owned company not affiliated with any event or other organization. You agree to arrange payment no later than 24 hours after submitting this booking form.
You authorize the Travencia Group to facilitate hotel reservation on your behalf, including making payment arrangements with hotel Suppliers .You acknowledge that expect as provided below with respect to tax obligations on the amounts we retain for our services, the Travencia Group do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use occupancy, room tax, excise tax, value added tax, etc.) that the Travencia Group pay to the hotels supplier for the taxes due on hotel's rental rate for the room. The hotel suppliers invoice the Travencia Group for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the Travencia Group act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate 25%. The actual tax amounts paid by the Travencia Group to the hotel suppliers may vary from tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customers. We retain services fees as additional compensation. Service fees retained by the Travencia Group for their services vary based on the amount and type of hotel reservation.
Upon submitting your reservation request you receive Proforma invoice and your booking form information also hotel confirmation number later if your guests names TBD make sure completed before check in at least 30 days prior.
Cancellation and Modification Policy:
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 15 to 30 days) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.
Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.
You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact Travencia group travel specialists by phone at (786) 600 1075 or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit. Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by Travencia, for your hotel booking.
BANK AND CREDIT CARD FEES
Some banks and credit card companies impose fees for international transactions. If you are making a booking inside the United States or Canada on a US credit card or Canadian Credit Card to our local bank outside United States the amount settlement in our bank as our currency so if you need money back you will lose Convert the exchange rate and the transaction Fees.
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. Travencia has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, Travencia and Travencia Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Travencia, expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Hotel ratings displayed on this Website are intended as only general guidelines, and the Travencia Group and Travencia Partners do not guarantee the accuracy of the ratings. The Travencia Group, the Travencia Partners and their respective suppliers make no guarantees about the availability of specific products and services. The Travencia Group, the Travencia Partners and their respective suppliers may make improvements and/or changes on the Website at any time.
COPYRIGHT AND TRADEMARK NOTICES
All contents of this Website are 2023 Travencia, All rights reserved.
If you are aware of an infringement of our brand, please let us know by emailing us at Helpdesk@ Travencia.com.
For quick answers to your questions or ways to contact us, visit our Customer Support Center. Or, you can write to us at: